Stiebel Eltron Electronic Instantaneous Water Heater 12.0kW

Unreliable

I am om my second unit, as the first one fried and 'blew up' after a couple years of use. Made a huge mess in the bathroom, but luckily I was there to shut off the water. When the company replaced the first unit, they said there was no warranty... After a couple of months, it stopped working. They said I probably have the wrong voltage. Electrician looked at it, the plastic connector for the wires had melted and created a short. He replaced it with a metal one. Two years later,:unit keeps tripping off due to overheating.- that's what the first unit started doing before it blew up... Called Siebel Eltron, they said they were not going to do anything as there was a 'note' on my file. I asked why their units kept failing (I also have a Rheem tankless water heater that has been working fine for 7 years), and she said it was because I was in Canada, and their units weren't designed for such extreme temperatures... WOW. Aren't the states of New York and Vermont also pretty cold? I'm in PEI, not the Yukon...Anyhow, the moral is, don't buy Stiebel Eltron if you live in Canada